Terms & Conditions

General

To shop at Arrak Outdoor you must be at least 18 years of age or have the approval of a parent or guardian.

Delivery

We send all our shipments with UPS. We pack and send all shipments on the same working day or the following working day after we receive your order. Usually, your order will be delivered to you as customer within 2-5 working days at a cost of 7,9€. You can also take an express shipment to a cost of 12,9€ with 1-2 days delivery.

Order outside EU

Any local and custom costs may apply outside EU, this will be charged to you as a customer.

Payment

All payments are made with Visa or MasterCard via Klarna bank which is a safe payment method. At Arrak Outdoor we do not save any card details as Klarna bank are handling this information. We also use Paypal as a payment method

Unclaimed Deliveries

If packages are not claimed we charge the customer 15 Euro to cover shipping, return shipping and handling fees.

Returns, Complaints, and Exchanges within the EU

Return
When you want to return your unused item to us, it must be packed in the original packaging, and all tags attached to the garment must remain intact.
Then, click on this link:

https://arrakoutdoor.com/returns-and-complaints

Fill in your order number and the email address you used when placing the order, and follow the instructions.
Once you're done, you will receive an email with a return receipt and a shipping label to attach to the package. You will then be able to track your package through notifications sent to your email.

Complaints
Click on this link:

https://arrakoutdoor.com/returns-and-complaints

Enter your order number and the email address you used for the order, and click the "Next" button. Then select "Complaint." Provide the reason for the complaint and upload the relevant pictures.
You will receive a receipt sent to your email. We at Arrak Outdoor will review your case, and if it's approved, you will receive an email with a shipping label to attach to the package.
If anything is unclear, we will contact you via email for additional information.
You will then be able to track your package through notifications sent to your email.

Exchanges
For exchanges, place a new order on the website. Then return the item you wish to send back.
Click on this link:

https://arrakoutdoor.com/returns-and-complaints

Enter your order number and the email address you used when placing the order, and follow the instructions.
Once you're done, you will receive an email with a return receipt and a shipping label to attach to the package. You will then be able to track your package through notifications sent to your email.

Returns, Complaints, and Exchanges outside the EU

Return
When you want to return your unused item to us, it must be packed in the original packaging, and all tags attached to the garment must remain intact.
Then click on this link:

https://arrakoutdoor.com/returns-and-complaints

Enter your order number and the email address you used when placing the order, and follow the instructions.
Once you're done, we at Arrak Outdoor will create an invoice for customs. We will then send a receipt, shipping label, and customs invoice via email, which should be sent with the package.
All instructions are provided on the receipt that you will receive by email.
You will then be able to track your package via notifications sent to your email.

Complaint
For a complaint, you can prepare by taking pictures of the issue.
Then click on this link:

https://arrakoutdoor.com/returns-and-complaints

Enter your order number and the email address you used when placing the order, and click on "Next." Then select "Complaint." Provide the reason for the complaint and upload the pictures.
You will receive a receipt sent to your email. We at Arrak Outdoor will review your case, and if it is approved, you will receive an email with a shipping label and customs invoice to attach to the package.
All instructions are provided on the receipt you will receive by email.
If anything is unclear, we will contact you via email for additional information.
You will then be able to track your package via notifications sent to your email.

Exchange
For exchanges, place a new order on the website. Then return the item you wish to send back.
Click on this link:

https://arrakoutdoor.com/returns-and-complaints

Enter your order number and the email address you used when placing the order, and follow the instructions.
Once you're done, we at Arrak Outdoor will create an invoice for customs. We will then send a receipt, shipping label, and customs invoice via email, which should be sent with the package.
All instructions are provided on the receipt that you will receive by email.
You will then be able to track your package via notifications sent to your email.

Custom Names/Refined Products

Products that have been refined with a custom print or name are considered special products and such products can NOT be returned. Only complaints such as factory errors or similar are accepted as reasons for returns of these products. So please make sure to double check the size before ordering products with custom prints.

Personal Protection Act/GDPR

At Arrak Outdoor we work actively with protecting your personal information in compliance with the GDPR. Our suppliers such as the payment service have their own GDPR routines that they follow. At Arrak Outdoor we never save personal numbers or card details as our suppliers handle that information. If you have any questions concerning how we work with GDPR you can contact us.

Company information

Arrak Outdoor i Uddevalla AB, Dalhemsvägen 2, 451 55 Uddevalla, Org.nr: 556932-9831